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Home > Software Jobs > iGATE Registration Link For Freshers 2013, 2014 ...
 
Company Name : iGate

Job Title : Systems Engineer - IMS - 147271

Location : Bengaluru

Experience : 0.06 to 1.00 years

Education : Bachelor Education, Bachelor of Technology, Master of Computer Management

Skills : Service Desk / Helpdesk / Technical Support / Voice Support / Blackberry

Desired Candidate Profile
Should have experience in Service Desk / Helpdesk / Technical Support
Should have experience in Voice Support, Blackberry
IT Service Desk exposure and Hands on experience on call taking role.
Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting
Experience in handling US customers with good US ascent
Ability to Resolve escalated customer and vendor issues
Excellent Communication Skill
Willing to work on night shifts
Ready for 1-2 years of Service Agreement
Any Graduate - (All Full time & above 50% throughout)

Job Description : 
Must be able to assist with customer inquiries if necessary.
IT Service Desk exposure and Hands on experience on call taking role.
Practice Total Contact Ownership and meet the set KPI target.
Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
Participate in any ongoing management of service level compliance.
Create and maintain a training program for increased business, customer service and technical knowledge.
Participate and assist in driving the knowledge management process.
Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer and vendor issues.
Resolve daily issues of a complex scope that impact the team and overall business objectives.
Maintain a high level of employee morale within the team.
Prepare/coordinate the support team for new product/service releases.
Assist in the professional and technical development of team leaders enabling them to set/meet technical goals, monitor, mentor, coach and assist team members to deliver quality support.
Assist the Team Manager.
Maintain current knowledge of industry trends and potential impact on the support business.
Experience in handling US customers with good US ascent
T Service Desk exposure and Hands on experience on call taking role.
Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting, etc.
Take ownership and meet the set KPI target.

About Us : 
A global IT services organizationís identity and inherent cultural ethos defines its position in the intensely competitive marketplace for business solutions. Straddling expertise across diverse industry verticals and technology practices, iGATE has combined the flexibility of a small company with the stability and reliability of a large company in a collaborative work environment.  Underpinning this unique positioning has been a desire to ensure that our people excel in their individual capacities and gain a holistic experience at all levels. Over the years, iGATE has successfully fused a caring and nurturing workplace culture that emphasizes fun and enjoyment with daily routine, tasks and responsibilities. 


Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013 & 14 Freshers)

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