Bank Name : HSBC
Job Title : Asst. Manager Premier Services
Location : India-Maharashtra-Mumbai
Job ID : 00006GLH
Last Date of Application : 21-Aug-2015
Job Description :
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
The PSE would be responsible for implementing TCF principles in his/her day to day dealing with the customers.
The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency.
Through effective service delivery, which would include prompt reply to customer queries and complaints, identifying and implementing initiatives to reduce customer waiting time, monitoring customer service scores on an ongoing basis and driving improvements in these scores
Knowledge of operational integrity required by the Group
Professional qualifications as appropriate to market
Through Knowledge of Branch operations, various matrices and Processes of the bank
Sound understanding of the company’s customer service requirements across all customer segments
About Us :
HSBC's origins in India date back to 1853, when the Mercantile Bank of India was established in Mumbai. The Bank has since, steadily grown in reach and service offerings, keeping pace with the evolving banking and financial needs of its customers.
In India, the Bank offers a comprehensive suite of world-class products and services to its corporate and commercial banking clients as also to a fast growing personal banking customer base.
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