Company Name : Yes Bank
Job Title : BSDL
Job Number : 3829
Location : Mumbai
Account Opening & Maintenance:
a) Monitor the processes for account opening, account maintenance &
account closure related formalities as per YBL process.
b) Handle customers’ enquiries and instructions, whilst ensuring that the
Bank’s delivery standards are met in achieving total customer satisfaction.
e.g. timely checking of account opening documentation, opening of
c) Ensure adherence to process & documentation standards (e.g.,
forms/checklists, welcome calling, approvals, etc.)
d) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.
e) Maintain strict vigilance on the quality of forms and documentation
f) Ensure timely follow up with Sales RMs of all BUs for resolution of any
2. Transactions Related:
a) Ensure all the counters are opened and staff is ready to service client’s
atleast 15 minutes before the customer timings.
b) Ensure proper scrutiny of all transactional documents submitted by the
customer vis-à-vis branch checklist to ensure all that all necessary
documents are submitted by the customer.
c) Support the Business Managers/Business Heads/Financial control team in
preparation of any audit related deliverables i.e. internal /external
concerning a transaction executed for a corporate client.
d) Address all transaction related enquiries i.e. pre, during & post transaction
processing & escalations.
e) Ensure strong monitoring of all transactions in the branch & maintain
accurate / strong MIS for the branch. The same may be needed by the bank
for overall management of branch processes & business planning.
f) Ensure frequent monitoring of all over-aged cases (deferrals, pending
items, etc.) & appropriate escalation of the same in a timely & balanced
manner to the senior management.
g) Ensure that knowledge, skills & capabilities are built across entire team of
BSPs, so as to have internal back ups to ensure that work is not hampered
in by absenteeism or resignations.
Strictly Confidential Page 2 of 3 Yes Bank Ltd.
Good communication skills
About Us :
YES BANK, India’s fifth largest private sector Bank with a pan India presence across all 29 states and 7 Union Territories of India, headquartered in the Lower Parel Innovation District (LPID) of Mumbai, is the outcome of the professional & entrepreneurial commitment of its Founder Rana Kapoor and its top management team, to establish a high quality, customer centric, service driven, private Indian Bank catering to the future businesses of India. YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers. Today, YES BANK has a widespread branch network of over 630 branches across 375 cities, with 1150+ ATMs across India.
Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2015-2016) & 17 Freshers)