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Home > Bank Jobs > DCB Bank Recruitment 2016 for Fresh Graduates - Apply Online
 
Bank Name: Development Credit Bank

Name of the post: Phone Banking Officer

Job Summary

Handle Inbound Calls from customers

Query handling pertaining to their bank account and loans, etc.

Cross Sell Banking Products

Detailed Responsibilities

Handle Customer Query / Complaints of Bank’s Customers
Handle enquiries on new products / communications launched by bank.

Ensure end to end resolution and provide customer satisfaction on every call

Calling customers whenever required and follow up to take queries to closures
Other duties may be assigned as business needs require:

Qualification

Essential - Graduate

Desired - Post Graduate in any field

Experience

Essential - Willing to consider freshers

Desired - Experience with call centers / BPOs preferred

Desired skills and competencies

Should be open to work in rotational shifts and rotational weekly offs

Open to work on Sundays and Bank holidays

Ability and desire to sell

Strong Communication

Confident and determined approach

Experience in cross selling various banking products would be an added bonus

About Us:
DCB Bank is a modern emerging new generation private sector bank with 200 branches across 18 states and 2 union territories. It is a scheduled commercial bank regulated by the Reserve Bank of India. It is professionally managed and governed. DCB Bank has contemporary technology and infrastructure including state of the art internet banking for personal as well as business banking customers.DCB Bank’s business segments are Retail, micro-SME, SME, mid-Corporate, Agriculture, Commodities, Government, Public Sector, Indian Banks, Co-operative Banks and Non Banking Finance Companies (NBFC). DCB Bank has approximately 450,000 customers.

Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2015-2016) & 17 Freshers)

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