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Home > MBA Jobs > AM - HR Operations / HR Reporting @ Encore Capital Group
Company Name :   Encore Capital Group

Designation:  AM - HR Operations / HR Reporting

Job Description :

  •  Monitor performance of HR Shared Services Center through quality issue resolution; resolve escalated queries through defined performance metrics for service offerings.

• Monitor customer satisfaction and ensuring that the HRSS team members are trained and are utilizing tools that will help them in their day to day responsibilities/activities

• Assess training needs and then prepare training modules/ User Manual.

• Integrate HRSS processes: Develop and publish process documentation for all critical HRSS processes i.e., payroll, ERP updation etc.

• Partner with team members with the shared services for implementation and execution of shared services activities

• Constantly inculcating core Encore values

Company Profile :

Encore Capital Group is a recognized leader in distressed consumer debt buying and recovery. We purchase defaulted consumer loans from major banks, credit unions, and utility providers and work directly with consumers as they repay their obligations. Headquartered in San Diego, we are a publicly traded NASDAQ Global Select company (ticker symbol: ECPG), a component stock in the Russell 2000 and the Wilshire 4500, and were listed as a top decile San Diego County public company by Bloomberg’s 2010 Company Strength Index.

Our company’s operations include sites in San Diego, CA, Phoenix, AZ, St. Cloud, MN, and Arlington, TX, and a large offshore facility in New Delhi, India. We currently employ more than 1,700 people, and possess a large third-party network of collection agencies and litigators that spans the United States.

Desired Profile:

* 2-6 years of business & industry relevant experience

* Knowledge of End user computer application (SAP/Oracle/People Soft)

* Post Graduates with a specialization in HR preferred.

* Flexible with shift timings (2pm-2am window)

Keywords: HR Reporting, HR Analysis, HR Shared Services , HR Operations

Experience:     3 - 5 Years

Role:     HR Mgr

Functional Area:    HR / Administration, IR
UG - Any Graduate - Any Specialization
PG - MBA/PGDM - HR/Industrial Relations

Location:      Gurgaon

Apply Online

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