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All India Software Engineer Mock Test(AISEMT) - For Software Freshers

Company Name : HCL 

Job Title : ANALYST

Location : Hyderabad

Experience : Freshers


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  1. To maintain high login Efficiency (Availability) for customers
  2. To resolve tickets within agreed SLA of ticket volume and time
  3. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
  4. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
  5. To update worklogs and follow shift/ escalation process and process compliance
  6. Work on value adding activities such Knowledge base update & self development

BE/B.Tech (Hons)

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