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Company Name : HCL
Job Title : ANALYST
Location : Hyderabad
Experience : Freshers
DESCRIPTIONS:
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
- To update worklogs and follow shift/ escalation process and process compliance
- Work on value adding activities such Knowledge base update & self development
Skills
BE/B.Tech (Hons)
About Us :
Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies - HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US $7 billion with more than 105,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.
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