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Home > Other Jobs > Vacancies at CTS - Apply Here Now

Company Name : CTS

Job Title : PROCESS EXECUTIVE - VOICE

Location : Gurgaon, Haryana, India

Job ID : 000345403431

Experience : 0-1 Years


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Responsibility :
Stakeholder/Business Management :

  • Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
  • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
  • Client products to the customer (Analytics, YouTube etc).
  • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
  • Create and manage Risk and mitigation plan based on discussion with project stake holders.

Design :

  • Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
  • Customer Relationship Management.
  • â€Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
  • People/Team.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.

Qualification :
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Technical Skills

  1. MS Excel

Domain Skills

  1. Search Campaign Mgmt-SE0-SEM
  2. Online/Digital Marketing

Apply Now For The Job :

 


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