Company Name : Cognizant

Job Title : Technical/ Customer Specialist Voice

Location : Chennai, Tamil Nadu, India

Job ID : 33348

Experience : 1 to 3 years

Job Description :

We are looking for enthusiastic professionals for International Voice Process  who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we’d love to talk to you.

Roles and Responsibilities : 

Ability to understand customer issue and route to appropriate team

Ticket Creation/Categorization/Prioritization

Incident resolution and recovery

Ensure on meeting daily KPIs

Receiving and making end user calls

Provide first level resolutions

Ticket escalation to respective Support Group

Benefits : 

-Exposure to Salesforce, Marketing Cloud - being one of the most sought after skills in the market.

-High cost Salesforce certifications to the employee’s credit after completion of training.

-Providing Technical assistance for one of the largest cloud computing companies in the US.

-Flexible and employee friendly environment.

About Us :

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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