Company Name : HP
Job Title : Technical Officer
Location : Bangalore
Category : Services
Job ID : 3098858
Qualification : Bachelor's degree or equivalent experience
Experience : 2-4 years
Responsibilities :
- Supervises a team primarily comprised of non-exempt employees or contingent workforce with well-defined, limited scope. including directing daily work activities/priorities, people recruitment and development, and cost management.
- Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
- Services are provided on standard, specialized or complex systems.
- Role is primarily tactical in nature.
- Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met.
- Resolve/monitor routine escalations, as appropriate.
Knowledge and Skills :
- People management responsibility.
- Demonstrate a broad knowledge of corporate organization and policies.
- Demonstrate business, technical and functional knowledge at an expert level.
- Demonstrate intermediate skills in project management, communication, analysis and presentation.
- Demonstrate management capability.
About Us :
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
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