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Home > Other Jobs > Infosys Recruitment 2015 - Apply Online
 
Company Name : Infosys

Job Title : Senior Process Executive

Location : Chennai , Tamil Nadu , India

Experience : 2 Years

Job description :
Process Reengineering : 
Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management :
Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction :
Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the
end user.
Process Compliance :
In a voice process - Effectively executes calls of the clients customers, resolves query/issue as per
deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target
maximization IN ORDER TO meet quality standards. In a data process - Executes client transactions i.e. attends to the
transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed;
Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed
format. IN ORDER TO meet quality standards.

About Us :
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 50 countries, to stay a step ahead of emerging business trends and outperform competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.


Apply To Attend
R-SAT Exam (Recruitment Test)- To Get Short Listed ( 2013-2014) & 15 Freshers)

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