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Home > Other Jobs > Opportunities at HCL - Recruitment for Freshers Apply Online
 

All India Software Engineer Mock Test(AISEMT) - For Software Freshers

Company Name : HCL 

Job Title : ANALYST

Location : Hyderabad

Experience : Freshers

DESCRIPTIONS:

  1. To maintain high login Efficiency (Availability) for customers
  2. To resolve tickets within agreed SLA of ticket volume and time
  3. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
  4. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
  5. To update worklogs and follow shift/ escalation process and process compliance
  6. Work on value adding activities such Knowledge base update & self development

Skills 
BE/B.Tech (Hons)

About Us : 
Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises four companies - HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The enterprise generates annual revenues of over US $7 billion with more than 105,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India.

Apply Now for the Job :


 
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