Company Name : GE Capital

Job Title : Customer Service Engineer

Job id :  R3658669

Qualification : 

Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)

Experience : 2 plus years of experience in the Field Services.

Location : Chandigarh, Chandigarh, India

Job Description :

A Customer Service Engineer performs all services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Roles and Responsibilities : 

• All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applying general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborating with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE Healthcare. Exchanges technical information, asks questions and checks for understanding.

Skills :

Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

About Us :

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company’s dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE’s people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE’s mission and deliver for its customers. www.ge.com

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