Company Name : Cognizant
Job Title : Technical/ Customer Specialist Voice
Location : Chennai, Tamil Nadu, India
Job ID : 33348
Experience : 1 to 3 years
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Job Description :
We are looking for enthusiastic professionals for International Voice Process who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we’d love to talk to you.
Roles and Responsibilities :
Ability to understand customer issue and route to appropriate team
Ticket Creation/Categorization/Prioritization
Incident resolution and recovery
Ensure on meeting daily KPIs
Receiving and making end user calls
Provide first level resolutions
Ticket escalation to respective Support Group
Benefits :
-Exposure to Salesforce, Marketing Cloud - being one of the most sought after skills in the market.
-High cost Salesforce certifications to the employee’s credit after completion of training.
-Providing Technical assistance for one of the largest cloud computing companies in the US.
-Flexible and employee friendly environment.
About Us :
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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