Bank Name : Kotak Mahindra Bank

Job Title : CEC Non 811 VKYC-Officer-Customer Experience Center-CEC-VKYC

Location : Thane/Noida/Bangalore

Job Identification : 95407

Qualification : Graduate

Job Description :

• Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
• Excellent communication skills – Verbal & Written
• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
• Flexible to get scattered 8 Week Offs in a month with 9hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Job Role :

• To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction
• To identify and convert the opportunities for cross selling (banking product) on customer's call
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target)
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

About Us :

Kotak Mahindra Bank announced that it has executed binding share purchase agreement(s) to acquire 100% of equity shares of Sonata Finance Private Limited, a leading microfinance institution, subject to regulatory and other approvals, including from Reserve Bank of India for an aggregate all-cash consideration of ~₹ 537 crore. Acquisition offers access to 502 branches across 10 states and adds ~9.0 lakh women customers . Sonata’s strong presence in rural & semi-urban markets in the northern states of India, compliments Kotak Bank’s microfinance network and augments Bank’s outreach to underserved customers and drive financial inclusion.

Apply Now