Company Name : Microland
Job Title : Senior Executive - Service Delivery
Location : India - Bengaluru
Qualification : Graduate
Key Skills :
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- Utilizing cross skilled SPs on multiple medias based on the requirement, initiating OT requirements Proactively flashing real time performance/staffing updates on relevant Skype chat rooms
- Tracking and ensuring scheduled call backs are made on time
- Performing case management tasks to ensure case backlog response time objectives are met
- Coordination with IT/Transport/Admin/HR for smooth functioning of operations floor Identify potential staffing leakages and informing the stake holders
- Timely escalation of issues through proper escalation Matrix(Ex: SL miss, High AHT, outage,) on mails and Skype chat rooms
About Us :
Microland's delivery of digital and “Making Digital Happen” allows technology to do more and intrude less. We make it easier for enterprises to adopt nextGen Digital infrastructure. We enable this using our expertise in Cloud and Data Centers, Networks, Digital Workplace, Cybersecurity and Industrial IoT - ensuring the embrace of brilliance is predictable, reliable, and stable.In the COVID impacted world, Microland is making digital happen for enterprises with a laser focus on services that are more relevant to our clients and prospects than ever before
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